Shipping Policy

Last Updated: August 2026

Thank you for shopping with us. We are committed to delivering your orders safely, securely, and as quickly as possible. Please read the following Shipping Policy to understand how your order will be processed and delivered.

1. Order Processing

All orders are processed within 1–3 business days after the order is confirmed.

Orders placed on weekends or public holidays will be processed on the next available business day.

During sales, promotions, or high-order periods, processing may take a little longer. We appreciate your patience during such times.

2. Delivery Time

After your order has been processed and dispatched, delivery usually takes:

• Major Cities: 2–5 business days

• Other Areas: 3–7 business days

• Remote Areas: Delivery may take additional time depending on the courier service.

Delivery times are estimates and may vary due to weather, courier delays, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be clearly mentioned on our website and may be subject to specific terms or minimum order values.

4. Order Tracking

Once your order has been dispatched, you may receive a tracking number or shipment update through your provided contact details.

You can use the tracking information to check the status of your shipment with the relevant courier service.

Please allow some time for tracking information to become active after dispatch.

5. Incorrect Address or Contact Information

Customers are responsible for providing accurate:

• Name

• Complete delivery address

• Phone number

• Other required delivery information

If an order is returned because of an incorrect or incomplete address, unavailable recipient, or incorrect contact information, additional delivery charges may apply for reshipping.

6. Delayed Orders

While we do our best to deliver orders within the estimated timeframe, delays can occasionally occur because of:

• Weather conditions

• Public holidays

• Courier issues

• High order volumes

• Remote-area delivery

• Unforeseen circumstances

We appreciate your understanding if your order experiences an unexpected delay.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible after receiving the order.

We may request photographs or other information to assess the issue and determine the appropriate solution.

8. Lost or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact our customer support team.

We will work with the courier service to investigate the shipment and provide you with the appropriate assistance.

9. Cash on Delivery

If Cash on Delivery (COD) is available, customers are required to provide a valid phone number and accurate delivery information when placing their order.

Please make sure someone is available to receive and pay for the order at the time of delivery.

10. Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team.

We are always happy to assist you and make your shopping experience as smooth as possible.

Thank you for shopping with us!