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Our customer service policies are simple, drafted keeping your best interest in mind. In case of the following scenarios you are liable to get a replacement.
We have shipped a wrong product that is not matching with your order.
There is a manufacturing defect in the product ordered by you.
You have seven days (from the date you receive the parcel) to make up your mind and intimate us that you wish to exchange the product.
You can do so by dropping in an Email to darwaishofficial1@gmail.com or call at 319-4428350
You have to send us the parcel within seven days of its receipt through courier.
Courier for sending back the product will borne by customer.
Some Do’s and Don’ts
Items must be unused and undamaged and must be in their original purchase condition. You need to send us the following:
Original Product Packaging.
We do have a different policy for Promotional items. For Promotional items, DARWAISH must be contacted within 7 days of receiving your order if you wish to exchange in sizes only. We do not refund Promotional items.
Faulty Products:
Please contact DARWAISH immediately. We will offer you a full refund or exchange on faulty goods.
Please send returns to: DARWAISH.
